Air Astana Check-in

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How can I check in for my Air Astana flight?

You may check-in for your Air Astana flight with the following options (NOTE: proper identification and country visa regulations apply):

  • Online check-in (Web check-in)
  • Mobile check-in
  • Self-service kiosk check-in at the airport
  • Ticket counter check-in at the airport

Does Air Astana have online web check-in?

Yes, you may check-in for your Air Astana domestic Kazakhstan or international flight online starting 24 hours and ending 40 minutes before the scheduled departure time (60 minutes at Delhi (DEL), Dubai (DXB), Istanbul (IST) and Kuala Lumpur (KUL)) to receive a mobile boarding pass on your mobile device or a printable boarding pass. You may use this option if:

  • you have an electronic ticket and the first flight is on Air Astana
  • you may access your reservation with your confirmation code, frequent flyer number, or e-ticket number
  • you are not a special needs passenger (for example an unaccompanied minor)

Can I check bags with the Air Astana online web check-in?: Yes, you may check bags but you must drop them at the airport baggage drop before the check-in deadline for your flight.

Can I pay bag fees with the Air Astana online web check-in?: Yes

Can I select or change my seat with the Air Astana online web check-in?: Yes

Does Air Astana offer mobile check-in?

Yes, you may check-in for your Air Astana domestic Kazakhstan or international flight with your mobile device starting 24 hours and ending 40 minutes before the scheduled departure time ((60 minutes at Delhi (DEL), Dubai (DXB), Istanbul (IST) and Kuala Lumpur (KUL)) to receive a mobile boarding pass on your mobile device. You may use this option if:

  • you have an electronic ticket and the first flight is on Air Astana
  • you may access your reservation with your confirmation code, frequent flyer number, or e-ticket number
  • you are not a special needs passenger (for example, an unaccompanied minor)
  • you are departing from an airport which accepts mobile boarding passes (if not, then you may check-in and print a boarding pass at the self-service kiosk or ticket counter).

Can I check bags with the Air Astana mobile check-in?: Yes, you may check bags but you must drop them at the airport baggage drop before the check-in deadline for your flight.

Can I pay bag fees with the Air Astana mobile check-in?: Yes

Can I select or change my seat with the Air Astana mobile check-in?: Yes

Does Air Astana offer self-service kiosk check-in?

Yes, at select airports you may check-in for your Air Astana domestic Kazakhstan or international flight at the airport self-service kiosk beginning 3 hours and closing 40 minutes for domestic flights / 40 minutes for international flights prior to the scheduled departure time (60 minutes at Delhi (DEL), Dubai (DXB), Istanbul (IST) and Kuala Lumpur (KUL)) to receive a printed boarding pass.

Can I check bags with the Air Astana self-service kiosk check-in?: Yes

Can I pay bag fees with the Air Astana self-service kiosk check-in?: Yes

Can I select or change my seat with the Air Astana self-service kiosk check-in?: Yes

Does Air Astana offer ticket counter check-in?

Yes, you may check-in for your Air Astana domestic or international flight at the airport ticket counter to receive a printed boarding pass and check baggage/hold luggage. You may check-in at most airport ticket counters beginning 3 hours and closing 40 minutes for domestic flights / 40 minutes for international flights prior to the scheduled departure time (60 minutes at Delhi (DEL), Dubai (DXB), Istanbul (IST) and Kuala Lumpur (KUL))to receive a printed boarding pass.

Can I check bags at the Air Astana ticket counter check-in?: Yes

Can I pay bag fees at the Air Astana ticket counter check-in? Yes

Can I select or change my seat at the Air Astana ticket counter check-in? Yes

Does Air Astana charge a fee for a seat assignment?

Air Astana will charge a fee if you want to select a specific seat from the time the reservation is created until 24 hours before scheduled departure time. Within the 24 hours before scheduled departure time the airline will randomly assign a seat at no fee. You may freely change the seat assignment for an open seat at time of check-in.

When do I need to check-in for my Air Astana flight?

The minimum time to check-in for a Air Astana flight is:

  • 40 minutes before scheduled departure time for domestic Kazakhstan flights
  • 40 minutes before scheduled departure time for international flights to/from Kazakhstan (60 minutes at Delhi (DEL), Dubai (DXB), Istanbul (IST) and Kuala Lumpur (KUL))

When do I need to arrive at the airport for my Air Astana flight?

Suggested arrival time:

  • 2 hours before scheduled departure time for domestic Kazakhstan flights
  • 3 hours before scheduled departure time for international flights to/from Kazakhstan

When do I need to be at the boarding gate?

Boarding closes at the following times for Air Astana flights:

  • 15 minutes before scheduled departure time for domestic Kazakhstan flights
  • 15 minutes before scheduled departure time for international flights to/from Kazakhstan (60 minutes at Delhi (DEL), Dubai (DXB), Istanbul (IST) and Kuala Lumpur (KUL))